Austin Rickner
Business Operations and Relationship Manager with 15+ years of experience in business execution and key account management. Focused on simplifying complex data to drive growth and streamlining workflows in high-pressure environments.
Professional Experience
A proven track record of driving operational excellence and delivering results in financial services
Business Development Analyst
Serving as the foundational member of a core team, sustaining operational continuity while scaling AUM from $500M to $1.5B and expanding headcount from 2 to 8.
- Steer strategic growth as a member of the Branch Leadership Committee, representing team interests and driving cross-departmental initiatives
- Customized and managed investment portfolios for high-net-worth clients, consistently hitting growth targets and maintaining high retention
- Facilitate seamless execution of multi-million dollar transactions, managing the end-to-end process for complex financial matters
- Cultivate long-term relationships with key clients, acting as central point of contact to resolve complex operational challenges
- Navigate high-stakes crisis management scenarios, proactively identifying risks and implementing corrective measures during market volatility
Sr. Registered Client Relationship Analyst
Translated sophisticated investment concepts into actionable insights, contributing to $25M+ in annual "held-away" asset consolidation by providing technical clarity for clients to move external accounts.
- Directed cross-functional workflows across internal teams to meet specialized client requirements
- Demystified complex investment mechanics for a diverse portfolio of 150+ families, maintaining near-perfect execution record
- Nurtured high-trust relationships with private wealth principals by delivering concierge-level service experience
- Resulted in consistent flow of organic client referrals and long-term portfolio stability
Registered Client Associate
Directed the end-to-end onboarding lifecycle for 200+ high-value accounts, maintaining full quality control over complex asset transfer protocols and regulatory documentation.
- Orchestrated 10+ high-impact engagement initiatives and seminars annually, driving 17% increase in retention and referrals
- Oversaw extensive scope of implementations and management mandates with meticulous oversight of performance metrics
- Ensured zero-defect compliance and comprehensive alignment with key risk profiles
Internal Wholesaler - Annuities
Drove over $45M in annual annuity production by partnering with financial advisors to identify and implement protected-growth strategies, resulting in 20% year-over-year increase in territory market share.
- Developed and managed high-performing network of 150+ professional partners through technical advisory
- Leveraged CRM analytics to manage pipeline of 400+ active leads, increasing advisor engagement by 15%
- Combined high-volume sales production with rigorous technical discipline, earning comprehensive industry licensing
Skills & Expertise
Strategic capabilities developed through years of excellence in financial services
Education & Licenses
Bachelor of Science
FINRA Licenses
- Series 7 - General Securities Representative
- Series 63 - Uniform Securities Agent State Law
- Series 65 - Investment Adviser Representative
Let's Connect
Interested in discussing business operations, account execution, financial services or potential opportunities? I'd love to hear from you.